The American Professional Agency Testimonials
We receive the greatest feedback from our insureds!
The customer service representative took the time to fully engage with this client. She was attentive to my needs. She demonstrated active listening skills, empathetic listening skills, as well as consistently seeking adequate clarification skills. In doing so, she provided this veteran with excellent customer service.
My name is Patty Meek; I am a school psychologist in private practice and have professional coverage through American Professional Agency, Inc. I operate in the same fast-paced, sometimes seemingly insane world that most of us live in, and the people at American Professional Agency have, for years, always provided a breath of fresh air. Guess what? They answer the phones. They seem genuinely happy with their jobs and their days, and they seem to like each other. And when I have a question, I get help immediately. It’s hard to believe a business like this still exists, but it does!
I cannot recommend American Professional Agency highly enough.
Patty Meek, Ph.D.
I have been a customer of Allied for many years and have consistently experienced some of the best customer service I have encountered. All my requests or questions, whether on the phone or in writing, are dealt with promptly, politely and professionally. Even better everyone I talk to on the phone is kind, friendly and helpful. It is a pleasure dealing with a company – I am consistently impressed with your service. Thank you.
Thank you for your excellent service and kindness – as always. Between your company and my Attorney, I am pleased with the process and outcome.
Roger C. Rinn, Ph. D
Thanks! Just a quick note to let you know I notice and appreciate your assistance and responsiveness! A very pleasant experience in this day and age of cookie-cutter customer service.
Steven I. Altchuler
I have been working with American Professional Agency for my professional liability insurance since first being licensed to practice as a psychologist in 1977. I kept my insurance with them for one key reason: they’re experts in their field and have never let me down. During the last 42 years I have looked at other options but I have always been pleased with the service and support they have consistently provided.
John F. McInerney Ph. D
Currently President-Elect of the Arizona Psychiatric Society, I have been covered by the American Professional Agency since 2014. I cannot say enough positive remarks about the organization, the ease of contacting someone via email or telephonically for even the simplest of questions. It has been an honor to work closely with their staff on engagements on a local and national level through the APA.
I am proud to say I have been covered by APA, Inc. for 9 years. They are always available to answer questions, even about the mere specter of liability. I know I can trust them with my practice.
I wish to thank your underwriter for her assistance with my renewal. It was a complicated case, but everything was explained very clearly and provided guidance to a “confused” customer.
She went above and beyond the scope of her duties to make sure that I not only understood the complications of my renewal but also guided me to make the best decision for malpractice insurance coverage. She is to be commended for her excellence in communication and customer service.
Constance – Psychologist, WI
Thank you for all your help with this policy over the years. You have the Best customer service, always so friendly and responsive!
Pam – Associate Medical Director, CT
American Professional Agency, Inc. has been my malpractice carrier for twenty years, I have never been disappointed in the quality of their service.
R.L. – Dallas, Texas
I am writing to express my gratitude to the American Professional Agency, Inc. for the splendid service rendered in provision and administration of my professional liability coverage through your selected carrier for the past 16 years, during my private practice years.
Arthur J. L Strauss, MD – Distinguished Life Fellow American Psychiatric Association Member
Your agency has ALWAYS been there for me and I am so appreciative.
Linnda – Psychologist, FL
For the many years that I have been using American Professional Agency to secure my malpractice insurance, I have been completely satisfied. The paperwork is straightforward and the billing simple. They now even take credit card payments so that I can obtain my airline reward miles. Most importantly, the ease of communication and interactions with the staff have all been outstanding. My questions and concerns have been addressed and answered quickly, thoroughly and professionally. I would highly recommend the services of American Professional Agency to colleagues without reservation.
Karen – Chapel Hill
I have been pleased with the ease of contacting knowledgeable personnel at this Agency. They even on their own realized that I had overpaid for a premium and Sent me a refund.
Robert – Psychiatrist, OH
They always respond very quickly to my needs.
Joe – Psychiatrist, OK
Regarding a patient’s threat to sue about an issue for which there was no Substance, I immediately contacted the Risk Management Hotline. A knowledgeable, friendly, and professional representative was readily accessible, reassured me, and put me in contact immediately with the correct resources. I will certainly use this service in the future if the circumstance demands it.
John – Psychiatrist, CO
I found the Team very open and friendly in answering questions at AACAP activities- especially with regards to work with APRN’s and integrated care.
Psychiatric Access – DE
I found APA, Inc. to be reliable, easy to contact and available to me. I feel safe being insured with them.
David – IA
Quick response to my needs. They allocate a lawyer to help me with my case In less than 24 hours. Lawyers that work with APA Risk Management Service are very competent, know about the subject and easy to work with.
Lama – Psychiatrist, NY
I found AACAP Risk Management Services very helpful at a stressful moment and the attorney’s assistance was invaluable.
Ariz – OH
The Risk Management Program is one of the best tools that a good medical Practitioner can have in his briefcase. It enhances everything you do and provides the necessary peace of mind required nowadays to practice the profession.
Jerome – Psychiatrist, WV